Customer Service is KEY

I personally take the old adage, “The customer is always right” to heart, and as a business owner I am more keen to demand exceptional customer service when I go places. This obviously doesn’t always happen, and when it doesn’t, I make sure to never give that store/restaurant/vendor my money again. With the world of social media, doom and gloom news stories, and anxiety lingering from COVID, it seems like society is on edge, which greatly affects customer service and how we treat each other.

For example, I just purchased a coffee at my local gas station and when I returned to my vehicle, I noticed the coffee was room temperature. I went back in to get a different coffee pot that had hot coffee and was told by the cashier, I “owed her 50 cents” for the extra coffee lid. Being frustrated, I paid the 50 cents and returned to my vehicle, forgetting I left the gas nozzle in my car and accidentally ripping it out of the pump. My take, crappy product (coffee) and crappy customer service (charging me for wanting a non-crappy product). Result: a customer who will never return, becoming an avid complainer about that gas station.

Anyways, treating customers right is what drives business, whether they were satisfied or not. Next time you decide to point fingers due to a “high maintenance” client, figure out how to reverse engineer the situation and find customers that you want to do business with, and then go get them. We are thankful for our loyal customer base that has built our business, and it is our goal to continue providing exceptional customer service to everyone we do business with.